📦 SHIPPING DEPARTMENT POLICIES & PROCEDURES MANUAL

🔍 STEP 1: IDENTIFY CURRENT WORK

Policy: Always continue the most recent or ongoing show before starting a new one.

1. Check with previous shift shippers to determine the current show being worked on.
2. If unclear, examine Gaylords or lids for show names and dates.
3. If no current show is active:
   • Go to the designated show area.
   • Select the oldest show based on the date to begin working on.

📦 STEP 2: SHOW BREAKDOWN PREP

Policy: Use designated equipment to efficiently prep shows for shipping.

1. Use black racks to break down items.
2. Place items in Gaylords to better organize and locate merchandise for the show.

🖥️ STEP 3: WHATNOT LOGIN & ORDER RETRIEVAL

Policy: All shipments are processed through Whatnot.

1. Log into Whatnot.
2. Navigate to the Shipments tab.
3. Locate the show by date.
4. Go to the Unfulfilled section.

🚫 STEP 4: CANCELATION CHECK

Policy: All cancelation requests are denied unless the item was falsely advertised.

1. Review each shipment (max 50 at a time).
2. Identify any cancelation requests (marked in red).
3. Select and deny all unless false advertisement occurred.

🖨️ STEP 5: GENERATE & PRINT SHIPPING DOCUMENTS

1. Select all 50 orders using the checkmark on the left.
2. Click Generate Labels (black button).
3. Click Export Shipping Labels/Slips.
4. Check both boxes for Shipping Labels and Packing Slips.
5. Click View and Print PDF (or blue link if it doesn't auto-load).
6. Print the documents and rip them apart carefully to avoid sticking.

📦 STEP 6: LOCATE AND VERIFY ITEMS

Policy: Only verified items are to be shipped.

1. Use product photos and video receipts (watch full 30 seconds) for accuracy.
2. If clarification is needed, contact the streamer on Homebase.
3. If an item cannot be found:
   • Find a comparable item.
   • Or skip and return to it later.

📫 STEP 7: UNDERSTAND SHIPPING LABEL TYPES

• G = Ground
  • Must be in boxes or polymailers.
  • Can go into P boxes as long as a poly mailer covers box.
  • Multiple items go in 12x12 boxes.
  • Use packing paper top and bottom.
  • Shake test: no noise = packed correctly.
• P = Priority Mail
  • Use white USPS priority boxes.
  • If items don’t fit, use large polymailers.
  • Use packing paper top and bottom.
  • Shake test: no noise = packed correctly.
• H = Hazardous Materials
  • Must be in a box.
  • Add hazard warning labels to the box.

General Packaging Rules:

• Single large items = Large polymailers (or box with label).
• Medium orders = Boxes only.
• Small orders = Polymailers if it fits. If not, use a box.
• Huge orders = Combine boxes by placing one box flaps up, another box upside down on top. Or use Amazon boxes.

📦 STEP 8: SPLITTING SHIPMENTS (IF NEEDED)

Policy: Split orders must follow platform and USPS guidelines.

✅ STEP 9: FINALIZATION

1. After processing all 50:
   • Generate USPS Scan Forms.
   • Go to the right in grey to generate USPS scan sheet. Click generate and when it opens, take picture of barcode and send to appropriate personnel.
2. Mark each of the 50 orders as Delivered in the Whatnot shipping dashboard.

🧾 GENERAL NOTES & POLICIES

• Always aim for accuracy and efficiency.
• Communicate with team members across shifts for smooth transitions.
• Maintain a clean and organized work area.
• Escalate any issues (missing items, system errors) to supervisors promptly.
• All actions should be documented or communicated for accountability.