❗ Procedure: Handling Missing Items in Order Fulfillment

1. Set Aside the Shipping Label: Remove and place it in a designated "Pending" area for later follow-up.
2. Recheck the Area Thoroughly: Double-check nearby bins, shelves, and under other inventory items.
3. Revisit After Fulfillment Completion: Return to the missing item’s area once other orders are done.
4. Find a Substitute Item (if applicable):
   • Look for a similar item (same function, size, value).
   • Only substitute if it meets company and customer guidelines.
5. Escalate to Management: If no substitute is found or you’re unsure, notify a manager. Document all actions taken.