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1. Greet the customer and ask for their ID.
2. Use their ID to look up the corresponding invoice on VoltageBids.com.
a. Navigate to: Manage Auctions → Admin Control Panel → Sales Invoices
b. Search the customer by first and last name.
3. Use the invoice to quickly fill out a Voltage Bids Return Slip.
4. Write the returned lot number(s) in the notes section of the return slip.
5. Return the customer's ID.
6. Sign into Stripe and search the customer by name in the top search bar.
7. Once you locate the customer, find the correct transaction that contains the item being returned.
8. Calculate the total refund amount by adding buyer premium and sales tax to the lot price.
a. Use the formula: Lot Price × 1.08 × 1.089 = Total Refund Price
b. Example: A $10 lot would be 10 × 1.08 × 1.089 = 11.76
c. Always round to the nearest penny.
9. Click the refund icon (far right of the transaction line) and enter the refund amount.
a. Choose Requested by Customer as the reason.
b. In the description, include the lot number and reason for return (e.g., Return of lot 33. Missing parts.)
c. Click the purple Refund button in the bottom right to confirm.
10. Once the refund is complete, click the envelope icon next to the refund icon to email the customer a refund confirmation.