BACK
1. When a customer pulls up to the pickup tent, ping an associate to let them know.
2. WALK TO THE CUSTOMER’S WINDOW TO GRAB THEIR ID
a. Customers should never get out of their vehicle during pickup.
3. Use the ID to locate both copies of the customer's invoice.
4. Assign the customer a parking spot and write it on one of the invoices.
(Do not tell the customer their spot yet — this info is just for the runner.)
5. Give the invoice with the parking spot written on it to the auction runner so they can begin pulling the items.
6. Fill out the pickup date and have the customer print and sign their name at the bottom of the second invoice.
7. Instruct the customer to pull into their assigned spot.
File the signed invoice in the Completed Pickups binder, organized by auction date (same as when initially filing them after printing).