☀️ Daily Opening Procedures (Arrive 30 Minutes Early)

1. Arrival

• Clock in 30 minutes before opening.
• Be in uniform and ready to work.

2. Store Setup

• Turn on all lights.
• Power on all TVs and ensure pricing is correctly displayed.
• Verify music system is on and volume is appropriate.
• Ensure POS and Square systems are logged in and ready.
• Prepare the till with the correct starting cash amount.
• Clean and organize all bins so they are ready for customers.

👥 Roles & Responsibilities

POS / Front Register Role

• Remain at the POS station during your shift unless relieved.
• Process all transactions quickly and accurately.
• Give out tickets for the daily giveaway.
• Watch the door area and monitor for potential theft.
• Maintain awareness of the sales floor while ringing up customers.
• Politely enforce store policies.

Bin Store Helper Role

• Cover the register when the POS employee takes breaks.
• Assist with maintaining bin cleanliness and organization.
• Clean bins of trash, tape, and damaged boxes.
• Remove damaged or unsafe items from the sales floor.
• Tape up ripped boxes when possible.
• Help restock and rearrange items in bins when needed.

🕒 During Store Hours

• Greet customers and offer assistance.
• Monitor for theft and unsafe behavior.
• Keep bins neat, organized, and fully stocked.
• Maintain a clean work area and walkways free of hazards.

🌙 Closing Procedures

1. Till & Bank

• If assigned to count the till, follow the Till Count Sheet.
• Follow the Backup Bank Process exactly as trained.

2. Cleaning & Reset

• Clean the box opening station completely.
• Empty trash from bins.
• Sweep and mop the floor as needed.
• Return bins to a neat and organized state.

3. Shutdown

• Turn off TVs, music, and lights.
• Log out of all POS and Square systems.
• Lock doors and set alarms before leaving.

📌 General Expectations

• Be on time and ready to work.
• Follow all store policies and safety rules.
• Maintain a professional and friendly attitude toward customers and coworkers.
• Report any theft, damage, or incidents to management immediately.
• Work as a team to ensure smooth store operations.